Administrative Coordinator

Administrative Coordinator Reference: ENISA-TA-AST4-2026-12 Publisher status: Open

ENISA is looking to fill in a post of an Administrative Coordinator to support corporate or administrative functions in ENISA.

Type of contract: Temporary Agent Function Group and grade: AST4 Area: Corporate or administrative functions in ENISA Place of Employment: Athens, Greece Probation period: 9 months Reserve list: 31/12/2029 Deadline for applications: 10/11/2026 at 23:59:59 (Greek time)

How to Apply

Apply using our recruitment platform.

Applications must be submitted by 23:59:59 (Greek time) on the closing date.

You are strongly advised to submit your application well in advance of the deadline, since heavy internet traffic or fault with the internet connection could lead to difficulties in last-minute submission.

Complete original vacancy notice https://www.enisa.europa.eu/sites/default/files/2026-10/VN_ENISA-TA-AST4-2026-12_Administrative%20Coordinator.pdf

European Union Agency for Cybersecurity (ENISA) Agamemnonos 14 | Chalandri 15231 | Attiki | Greece | [email protected] | www.enisa.europa.eu 1

Vacancy Notice Administrative Coordinator Ref. ENISA-TA-AST4-2026-12 Type of contract Temporary Agent Function group and grade AST4 Duration of contract 4 years, renewable Area Corporate or administrative functions in ENISA Place of employment Athens Probation period 9 months Reserve list 31/12/2029 Deadline for applications 10 November 2026 at 23:59:59 Greek time 1. The Agency ENISA’s mission is to achieve a high common level of cybersecurity across the Union, by actively supporting Member States, European Union institutions, industry, academia and EU citizens1. ENISA contributes to policy development and implementation, supports capacity building and preparedness, facilitates operational cooperation at Union level, enhances the trustworthiness of ICT products, services and processes by rolling out cybersecurity certification schemes, enables knowledge sharing, research, innovation and awareness raising, whilst developing cross -border communities and synergies. ENISA is located in Athens, Greece (the Agency’s official seat) with a branch office in Heraklion (Crete), Greece and a Local Office in Brussels, Belgium.

Further information about ENISA is available on the ENISA website: https://www.enisa.europa.eu/. 2. The job ENISA is seeking to recruit an Administrative Coordinator (AST 4) to coordinate aspects of support and implementation, of key management activities as well as selected tasks under the Agency Single Programming Document in corporate and administrative structures or entities.

1 Regulation (EU) 2019/881 - Cybersecurity Act: http://data.europa.eu/eli/reg/2019/881/oj

European Union Agency for Cybersecurity (ENISA) Agamemnonos 14 | Chalandri 15231 | Attiki | Greece | [email protected] | www.enisa.europa.eu 2 The successful candidate will contribute to the efficient delivery of ENISA’s corporate and administrative functions as these arise in line with the needs of the Agency. Potential key responsibilities and tasks could entail: • Proactively contribute to the organisation, administration and smooth functioning of the Executive Director’s Office, including administering the schedule of Senior Leadership, organising internal meetings of Senior Leadership , as well as other internal key stakehold ers, external meetings and business schedules and managing conflicting agenda requirements; • Maintain contacts across stakeholders, such as members of Governing Bodies, services of the European Commission and other EUIBAs, Host States authorities, stakeholders across Member States and other external stakeholders; • Follow up on key files for the Executive Director and Senior Leadership and their requirements and have the oversight of relevant files via the Agency’s document management systems; • Contribute to aspects , which are pertinent to the communication of Senior Leadership with internal and external stakeholders; • Follow up with assigned tasks, service providers on organi sational aspects and contribute by implementing assigned budget an d resource planning for organisation of internal events , including processing of invoices and monitoring budget at the technical level; • Contribute to a common vision and approach to office organi sation, while ensuring timely information flows and supporting document management concerning Senior Leadership; • Carry out any other tasks as assigned. 3. Qualifications and experience required2 3.1 Eligibility Criteria The selection procedure is open to candidates who satisfy the following eligibility criteria on the closing date and time for application: • Be a national of one of the Member States of the European Union3 or EFTA4 countries; • Be entitled to their full rights as a citizen5; • Have fulfilled any obligations imposed by the applicable laws concerning military service; • Produce appropriate character references as to their suitability for the performance of the duties; • Be physically fit to perform the duties linked to the post 6;

2 Candidates must satisfy ALL the eligibility criteria on the closing date for applications. In the event that you do not fulfil all the eligibility criteria, your application will not be further assessed. Candidates should assess and check before submitting the ir application whether they fulfil all the requirements as specified in the vacancy notice. Please include in the application form only professional experience and academic qualifications for which you hold supporting documents. Candidates must be able to provide supporting documents clearly showing duration and nature of experience upon request. 3 It should be noted that, due to the withdrawal of the United Kingdom from the European Union on 31/01/2020, British nationals, who do not hold the nationality of another European Union member state, are not eligible for applications at ENISA due to the fact that they do not fulfil the requirements of Article 12.2 of the Conditions of Employment of Other Servants, namely that they do not hold the nationality of an EU Member State. 4 Iceland, Liechtenstein, Norway, and Switzerland. 5 Prior to the appointment, the successful candidate will be asked to provide a certificate issued by a competent Member State Authority attesting the absence of any criminal record. 6 Before appointment, the successful candidate shall be medically examined in line with the requirement of Ar ticle 28(e) of the Staff Regulations of Officials of the European Communities.

European Union Agency for Cybersecurity (ENISA) Agamemnonos 14 | Chalandri 15231 | Attiki | Greece | [email protected] | www.enisa.europa.eu 3 • a level of secondary education attested by a diploma 7 giving access to post-secondary education, and after having obtained the diploma, at least twelve (12) years of appropriate professional experience, OR a level of post-secondary education attested by a diploma9, and after having obtained the diploma, at least nine (9) years of appropriate professional experience; • Thorough knowledge of one of the official languages of the European Union (at C1 level) and a satisfactory knowledge of another official European language of the Union (at B2 level) to the extent necessary for the performance of their duties 8. 3.2 Selection Criteria Only eligible candidates, who fulfil the above eligibility criteria, will be further assessed by the Selection Board against the selection criteria, solely based on the information provided by the candidates in their application form and the talent screen ing questions. Candidates must provide concrete results and/ or actions they undertook in demonstrating the below criteria and their relevant competences in their application form. Candidates must demonstrate and will be assessed on the following skills and competences:

Technical skills and experience

• Demonstrable experience in management and leadership support at senior level in a complex and/or multicultural environment, with the ability to be results-driven and goal-oriented; • Demonstrable experience in coordinating administrative outputs and services , including knowledge and experience in coordinating projects and high-level events; • Demonstrable skills in contemporary office automation tools and systems (proficiency in standard office tools (MS Office); • Strong synthesising skills and problem-solving skills, attention to detail, and ability to adapt and build trust; • Proven ability to handle sensitive information with discretion and professionalism.

Advantageous:

• Have sound communication and interpersonal skills, with ability to build relationships with internal and external stakeholders; • Be a team player as well as a peer and coordinator of a small assistance team. • At least 5 years of experience as a personal assistant to CEO or executive leadership will be considered as an asset.

Personal qualities • Adaptability & growth orientation : Identifies issues quickly, generates effective solutions, and adapts to changing operational needs while maintaining service quality. Recognises strengths and

7 Only diplomas issued by EU M ember State authorities and diplomas recognised as equivalent by the relevant EU Member State bodies are accepted. If the main studies took place outside the European Union, the candidate’s qualification must have been recognised by a body delegated officially for the purpose by one of the European Union Member States (such as a national Ministry of Education) and a document attesting so must be submitted if you have been invited for an interview. This will enable the selection board to assess accurately the level of the qualifications. Diplomas awarded in the UK until 31/12/2020 are accepted without further recognition. For diplomas awarded after this date (from 01/01/2021), a NARIC recognition is required: https://www.enic-naric.net/. Candidates must meet this requirement on the closing date for applications. 8 Please note that the minimum levels required above must apply to each linguistic ability (speaking, writing, reading and listening). You must have knowled ge of at least two official EU languages: language 1 at minimum C1 level (thorough knowledge) and language 2 at minimum B2 level (satisfactory knowledge). These abilities reflect the Common European Framework of Ref erence for Languages: https://europass.cedefop.europa.eu/resources/european-language-levels-cefr. The official languages of the European Union are: Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, and Swedish. The languages referred to in Article 129(1) of the EEA Agreement shall also be considered as languages of the Union.

European Union Agency for Cybersecurity (ENISA) Agamemnonos 14 | Chalandri 15231 | Attiki | Greece | [email protected] | www.enisa.europa.eu 4 limitations, seeks feedback, and applies lessons learned to improve work processes; supports and develops others.Manages multiple priorities, maintains accurate records, and ensures tasks are completed to a high standard within deadlines.

• Collaborative & service focus: Builds trust and promotes cooperation within and across teams, fostering a posi tive and inclusive working environment. Conveys complex ideas clearly and concisely, tailoring style and content to diverse audiences; listens actively and responds constructively. Anticipates stakeholder needs, provides practical solutions, and ensures se curity services are fit for purpose and user -focused. Acts with discretion, maintains confidentiality, and upholds ENISA’s ethical standards in all interactions

Core competences: required competences:

• Cybersecurity technical competence: Basic • Network and community development: Foundation • Data analytics and reporting: Foundation • Policy advising: Foundation • Communication: Foundation

In addition, the successful candidate should act in line with and abide by the core values of ENISA. An outline of these core values, as well as a full description of the competences required is available here. NB: Candidates will be assessed in line with the 5 competences of ENISA and the above- mentioned selection criteria. In their application , candidates are advised to demonstrate with concrete examples how they possess the above competences at the required level. 4. Submission of applications To apply for this vacancy, please use ENISA’s e-recruitment system, complete all required sections of the application and submit it. ENISA does not accept applications submitted by e-mail, mail or any other means. The application must be submitted in the English language, which is the working language of ENISA. Candidates must send their application within the set deadline. In order to be considered, applications must be received by 23:59:59 (Greek time) on the closing date. Once you have submitted your application, you will receive an automatic e-mail message confirming receipt of your application. Please ensure that the email address you provide for your applicant account is correct and that you check your email and spam/junk folders regularly. Applicants are strongly advised to submit their applications well in advance of the deadline, since heavy internet traffic or fault with the internet connection could lead to difficulties in last-minute submission. ENISA cannot be held responsible for any delay related to internet connection issues etc. At this stage of the selection procedure, candidates are not required to send any additional supporting documents with the application (i.e., copies of your ID -card, educational certificates, evidence of previous professional experience etc.). For any questions on the recruitment process or other technical issues, feel free to reach out via email to [email protected].

European Union Agency for Cybersecurity (ENISA) Agamemnonos 14 | Chalandri 15231 | Attiki | Greece | [email protected] | www.enisa.europa.eu 5 5. Selection procedure A Selection Board is appointed by the ENISA Executive Director. The name of the Selection Board members (and/or observers, if applicable) are published on the ENISA website, once the Selection Board is established. It is strictly forbidden for the candidates to make any contact with the Selection Board, either directly or indirectly. Any infringement to this rule will disqualify the candidate from the competition. The selection procedure comprises of three consecutive phases: 5.1 Phase 1 – Preparatory phase & screening of applications Each Selection Board member (including the observer(s), should there be any one) signs a declaration with regard to confidentiality. The Selection Board’s work and deliberations are bound by the principle of confidentiality as per Article 6 of Annex III of Staff Regulations. The Selection Board adheres strictly to the conditions of admission laid down in the vacancy notice. Before having access to candidates’ applications, the Selection Board pre -decides on the assessment methodology under each stage of the selection process: expected indicators and marks on how candidates’ applications will be assessed, interview and written test questions and duration, expected indicators and thresholds for the respective assessments, along with the reserve list ceiling. Once having access to applications, the members of the Selection Board fill in a declaration with reference to conflict of interest and confirm that they have no conflict of interest or bias whatsoever in regard to the individual candidates. All applications received are checked against the eligibility criteria set out in the vacancy notice. 5.2 Phase 2 – Evaluation of applications Only eligible candidates will be further assessed by the Selection Board against the selection criteria and competences outlined in the vacancy. Candidates admitted to a previous selection procedure wil l not be automatically eligible. The selection process will be based on the assessment of candidates’ merits against the criteria and competences outlined in the vacancy. Therefore, candidates are recommended to give evidence of their knowledge and profess ional experience by using specific examples and/or detailed professional experience, specific skills, knowledge and competences in their application, in order to be evaluated in the best possible way. Selection will be made solely on the basis of the candidate’s information provided in the application and the talent screening questions. The Selection Board will carry out an objective assessment of the candidates’ merits. Should the Selection Board discover at any stage in the procedure that the candidate do es not meet one or more of the general or special conditions for admission to the selection procedure, or that the information on the application form does not correspond to the supporting documents, the candidate will be disqualified.

European Union Agency for Cybersecurity (ENISA) Agamemnonos 14 | Chalandri 15231 | Attiki | Greece | [email protected] | www.enisa.europa.eu 6 5.3 Phase 3 – Shortlisting The applicants, who obtained the highest number of evaluation points in phase 2, are invited to undertake a written test or assignment and interview 9, aimed at assessing the practical application of the experience and knowledge of the candidates. Candidates shall be informed that interviews and written tests or assignments may be organised online10. Specific instructions will be provided to shortlisted candidates. An outcome notification will be provided to all candidates who are not invited to the ne xt phase. The written assignments and interviews are conducted in English. In case English is the mother tongue of an applicant, some interview questions may be asked in the language they indicate on the application form as their second EU language. Shortlisted candidates may be required to provide work-related references upon request of the Agency. 5.4 Reserve list The activity of the Selection Board ends with the drawing of a reserve list of suitable applicants to occupy the position advertised. The reserve list is unranked and is drawn alphabetically. Candidates should note that inclusion in the reserve list does not guarantee recruitment. In addition, reserve listed candidates may be asked to undergo a second interview prior to any recruitment, for which they will be informed in advance. The interview will focus on the specific match of the candidate for the specific post covering the related motivation, and relevant technical and behavioural competences. The reserve list will be valid until 31/12/2029. Candidates invited to an interview will be informed by e - mail whether or not they have been placed on the reserve list. Upon completion of the selection procedure, all candidates will receive an outcome letter. If you are included in the reserve list of suitable candidates for this selection procedure, your personal data may be shared - subject to your explicit consent - with other EU Agencies or Joint Undertakings (listed in footnote11) seeking to fill similar positions. This will allow you to be con sidered for additional job opportunities across multiple EU Agencies and Joint Undertakings, only if needed in the future. Your explicit consent will be sought each time another EU Agency or Joint Undertaking requests access to the reserve list of suitable candidates.

9 The written test part of the selection may also be organised as eliminatory, meaning, only candidates who obtained the minimum passing score of the written test will be invited to an interview. 10 Additionally, candidates shall be informed that the written test may be organised by a third party online and/or may be proctored. 11 European Cybersecurity Competence Centre, European High Performance Computing Joint Undertaking (EuroHPC JU), Agency for the Cooperation of Energy Regulators (ACER), Chips Joint Undertaking (Chips JU), Authority for Anti-Money Laundering and Countering the Financing of Terrorism (AMLA), European Centre for the Development of Vocational training (Cedefop), European Banking Authority (EBA), Clean Aviation Joint Undertaking (CA JU), European Union Agency for Railways (ERA), European Union Agency for Criminal Justice Cooperation (EUROJUST), European Insurance and Occupational Pensions Authority (EIOPA), Clean Hydrogen Partnership (Clean Hydrogen JU), Circular Bio-Based Europe Joint Undertaking (CBE JU), The European Union Agency for Law Enforcement Training (CEPOL), Global Health EDCTP3 Joint Undertaking (GH EDCTP3 JU), SESAR Joint Undertaking (SESAR 3 JU), Smart Networks and Services Joint Undertaking (SNS JU), European Labour Authority (ELA), Innovative Health Initiative Joint Undertaking (IHI JU)

European Union Agency for Cybersecurity (ENISA) Agamemnonos 14 | Chalandri 15231 | Attiki | Greece | [email protected] | www.enisa.europa.eu 7 The Authority Empowered to Conclude Contracts (ED) will ultimately decide on the successful candidate to be appointed to the post, based on the needs of the Agency. The appointed candidates will be asked to fill a specific form informing the Appointing Authority of any actual or potential conflict of interest12. If an offer letter is issued, the candidate must undergo a compulsory medical examination to establish that they meet the standard of physical fitness necessary to perform the duties involved and the candidate must provide original or certified copies of all relevant documents that prove the educational and professional qualifications stated in their application. 5.5 Selection Procedure timelines The Agency manages its selection procedures depending on the availability of the Selection Board members and its resource capacity. It is envisaged that the interviews and potential other written assignments will take place in quarter four of 2026. Please note that the selection process may take some time to be completed and that no information will be released during this period. The selection procedure status will be displayed on ENISA’s c areer page and applicants are requested to visit regularly the page for update on the procedure. 6. Conditions of employment The successful candidate(s) will be recruited as member(s) of the temporary staff, pursuant to Article 2(f) of the Conditions of Employment of Other Servants of the European Union. The initial contract will be, in principle, concluded for a period of four (4) years. The contract may be renewed, in principle, for a period of four (4) years. Any further renewal shall be for an indefinite duration. The appointment will be in grade AST4. Successful candidates, who are offered a contract of employment, will be graded on entry into service in step 1 or 2 of the relevant grade (AST4). The step will be determined in accordance with the number of years of professional experience of the successful candidate, acquired after the date of the fulfillment of the education eligibility criterion. In addition, successful candidates, who are recruited, shall undergo an initial probation period of nine (9) months. Successful candidates who have been recruited to a post at ENISA are required to furnish a valid certificate of good conduct before the start of their employment. The certificate of good conduct must be provided to ENISA prior to the signature of the employment contract. The certificate of good conduct must be issued by the relevant authorities of the country of nationality of the candidate and/or the country of residence and it must not be older than three months at the time of submis sion to ENISA. ENISA reserves the right not to proceed with the signature of the contract based on the content of the certificate or if the candidate fails to provide the certificate to ENISA. The certificate of good conduct does not substitute a valid security clearance which may be required for ENISA staff. Failure to obtain the requisite security clearance (if applicable) in reasonable time may be cause for termination of the employment contract. ENISA may at any time terminate the employment contract if the result of the security screening is not positive and the necessary clearance level is not granted or extended.

12 In compliance with Article 11 of the Staff Regulations of Officials and Conditions of Employment of Other Servants of the European Union.

European Union Agency for Cybersecurity (ENISA) Agamemnonos 14 | Chalandri 15231 | Attiki | Greece | [email protected] | www.enisa.europa.eu 8 Due to the Agency's operational requirements, the successful candidate will be required to be available at the shortest possible notice. The candidates included in this reserve list may be offered an engagement under the conditions stipulated in Article 3a of the CEOS for Contract Staff, and/or may be offered an employment contract of a shorter duration and/or in a different location (Athens or Brussels) than the one stated in the vacancy notice, in accordance with the business needs and subject to agreement with the candidate. The summary of the financial entitlements is available under “BENEFITS” here. The salaries of staff members are subject to a Community tax deducted at source. They are exempt from national tax on salary and staff members are members of the Community social security and pension schemes. For additional information about salaries, deductions and allowances please consult the Staff Regulations of Officials and the Conditions of Employment of Other Servants of the European Union . 7. Equal Opportunity As a European Union Agency, ENISA is committed to providing equal opportunities to all its employees and applicants for employment. As an emplo yer, ENISA is committed to ensuring gender equality and to preventing discrimination on any grounds. It actively welcomes applications from all qualified candidates from diverse backgrounds, across all abilities, without any distinction on any ground such as sex, race, color, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age, marital status or other family situation or sexual orientatio n, and from the broadest possible geographical basis amongst the EU Member States. In particular, ENISA encourages the applications of women for the positions where they are currently under-represented. If you have a disability or medical condition that may hinder ability to sit the interview or written test, please indicate this in your application and let us know the type of special arrangements you need. If the disability or medical condition is developed after the deadline for the applications, you must notify us via email to [email protected]. Overall, ENISA strives to select recruit, develop and retain, diverse talent workforce. 8. Requests, Complaints and appeals Candidates, who consider that their interests have been prejudiced by any decision related to the selection procedure, can take the following actions: 8.1 Requests for feedback Candidates to a selection procedure can request feedback regarding their results within ten ( 10) calendar days from the communication of their results. They should expect to receive an answer from ENISA at the latest within fifteen (15) working days from the request. Please note that the request for feedback does not extend the deadlines to submit a request for internal review or administrative complaint under Article 90(2) of the Staff Regulations.

European Union Agency for Cybersecurity (ENISA) Agamemnonos 14 | Chalandri 15231 | Attiki | Greece | [email protected] | www.enisa.europa.eu 9 Candidates should send an email to the following email address [email protected] clearly indicating on the subject line: “Request for feedback of (name of candidate) for the vacancy notice reference number (vacancy notice reference number)” and clearly stating their request on the content of the email. 8.2 Requests for internal review of the decisions taken by the Selection Board Candidates, who feel that an error has been made in relation to their non -admission to the selection procedure (i.e., not eligible) or to their exclusion from the selection procedure (i.e., not invited for an interview/written test) may request a review within ten (10) calendar days from the date on which they are notified about the decision. Requests for internal review may be based on one or more of the following reasons: i) a material irregularity in the competition process; ii) non-compliance, by the Selection Board or ENISA, with the Staff Regulations and relevant implementing rules, the vacancy notice, its annex and/or case-law. Please note that candidates are not allowed to challenge the validity of the Selection Board’s assessment concerning the quality of their performance in a test or the relevance of their qualifications and professional experience. This assessment is a value judgment made by the Selection Board and disagreement with the Selection Board evaluation of the t ests, experience and/or qualifications does not prove that it has made an error. Requests for review submitted on this basis will not lead to a positive outcome. Candidates should send an email to the email address [email protected], clearly indicating on the subject line: “Request for internal review (name of candidate) for the vacancy notice reference number (vacancy notice reference number)”. The candidates shall clearly indicate the decision they wish to contest and on what grounds. Requests received after the deadlines will not be taken into account. Candidates having requested a review will receive an acknowledgment of receipt within fifteen (15) working days. The instance, which took the contested decision (either the Selection Board or ENISA), will analyse and decide on the requests and candidates will receive a reasoned reply in accordance with ENISA’s Code of good administrative behaviour as soon as possible. If the outcome is positive, candidates will be re-entered in the selection procedure at the stage at which they were excluded, regardless of how far the selection has progressed in the meantime. 8.3 Administrative complaints Candidates to a selection procedure, who consider they have been adversely affected by a particular decision of the Selection Board , have the right to lodge an administrative complaint, within the time limits provided for, under Article 90(2) of the Staff Regulations to the Executive Director of ENISA . A complaint can be submitted against any decision, or l ack thereof, that directly and immediately affects the legal status as a candidate. Candidates should note that a complaint to the Executive Director against a decision of the Selection Board cannot result in overturning a value judgment made by the latter related to the scores given to candidates’ assessment of the relevance of their qualifications and professional experience and of their performance in a test. Candidates shall submit an email to the following email address [email protected] clearly indicating on the subject line: “Complaint under Article 90(2) of the SR of (name of candidate) for the

European Union Agency for Cybersecurity (ENISA) Agamemnonos 14 | Chalandri 15231 | Attiki | Greece | [email protected] | www.enisa.europa.eu 10 vacancy notice reference number (vacancy notice reference number)”. Complaints shall be addressed to the Executive Director of ENISA, Ethnikis Antistaseos 72 & Agamemnonos 14, Chalandri 15231, Attiki, Greece. The complainant shall indicate clearly the decis ion they wish to contest and on what grounds. Complaints received after the deadline will not be taken into account . 8.4 Judicial Appeals Should the complaint under article 90(2) be rejected, candidates to a selection procedure have the right to submit a judicial appeal to the General Court, under Article 270 of the Treaty of the Functioning of the European Union and Article 91 of the Staff Regulations of Officials and Conditions of Employment of Other Servants of the European Union. Please note that appeals against decisions taken by ENISA will not be admissible before the General Court, unless an administrative complaint under Article 90(2) of the Staff Regulations has first been submitted and rejected by express decision or by implied decision. The General Court has consistently held that the wide discretion enjoyed by Selection Boards is not subject to review by The General Court, unless rules, which govern the proceedings of Selection Boards, have been infringed. For details on how to submit an appeal, please consult the website of the Court of Justice of the European Union: http://curia.europa.eu. 8.5 European Ombudsman All EU citizens and residents can make a complaint to the European Ombudsman pursuant to Article 228 (1) of the Treaty on the Functioning of the European Union , as well as the Statute of the Ombudsman and the implementing Provisions adopted by the Ombudsman under Article 14 of the Statute. Before submitting a complaint to the Ombudsman, candidates must first make the appropriate administrative approaches to the institutions and bodies concerned. Please note that complaints made to the Ombudsman have no suspensive effect on the period laid down in Articles 90 (2) and 91 of the Staff Regulations for lodging complaints or for submitting appeals to the General Court pursuant to Article 270 of the Treaty of the Functioning of the European Union . Please note also that under Article 2(4) of the General conditions governing the performance of the Ombudsman’s duties, any complaint lodged with the Ombudsman must be preceded by the appropriate administrative approaches to the institutions and bodies concerned. For details of how to submit a complaint, please consult the website of the European Ombudsman: http://www.ombudsman.europa.eu. 9. Data protection All personal data shall be processed in accordance with Regulation (EU) No 2018/1725 of the European Parliament and of the Council (OJ L 295, 21.11.2018, p. 39 –98) on the protection of natural persons with regard to the processing of personal d ata by the Union institutions, bodies, offices and agencies and on the free movement of such data. ENISA is supervised by EDPS, http://www.edps.europa.eu . For any further enquiries you may contact the Data Protect ion Officer at: [email protected]. Candidates are invited to consult the privacy statement, which explains how ENISA processes personal data in relation to recruitment selections. Electronically signed on 27/07/2026 12:52 (UTC+02) in accordance with Article 11 of Commission Decision (EU) 2021/2121

Original application and guidance links https://www.enisa.europa.eu/careers https://opportunities.enisa.europa.eu/en https://opportunities.enisa.europa.eu/en/our-offers/administrative-coordinator-22 https://www.enisa.europa.eu/sites/default/files/2026-10/VN_ENISA-TA-AST4-2026-12_Administrative%20Coordinator.pdf mailto:[email protected] http://www.enisa.europa.eu/ https://www.enisa.europa.eu/ http://data.europa.eu/eli/reg/2019/881/oj https://www.enic-naric.net/ https://www.enisa.europa.eu/recruitment/working-for-enisa/enisa-values-and-competencies.pdf/ mailto:[email protected] https://www.enisa.europa.eu/recruitment/vacancies https://www.enisa.europa.eu/working-with-us/working-for-enisa http://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1433861011292&uri=CELEX:01962R0031-20140701 http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:12012E/TXT&from=EN http://curia.europa.eu/ https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:52008IP0129 https://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1433861011292&uri=CELEX:01962R0031-20140701 https://eur-lex.europa.eu/eli/reg/2021/1163/oj/eng http://www.ombudsman.europa.eu/ http://www.edps.europa.eu/ mailto:[email protected] https://opportunities.enisa.europa.eu/en/privacy-notice-6

General ENISA staff benefits (agency-wide guidance, not a role-specific salary quotation) https://www.enisa.europa.eu/working-with-us/working-for-enisa

Your salary takes into account the basic salary that corresponds to your grade and step (see your work contract), the family allowances, compensations, taxes and social contributions. This salary is impacted by a weighting factor to take into account the cost of living in Greece (currently 86%). Pay rates and correction coefficients are adjusted each year.

Wages vary according to grade and function; for officials, the starting salary varies from €3,000 (AST) to €5,000 (AD) depending on the entry grade, whereas the entry salary for the different function groups of contract agents is between €2,000 and €2,500. Salaries increase based on merit and seniority as you progress in your career.

Learn more details on this salary table.

Your salary is exempted from national taxes on income in all EU member states. However, a tax deduction on your salary will contribute to the general EU budget.

As an ENISA staff, you will benefit from:

• Sickness insurance (JSIS: Joint sickness insurance scheme): for you and (in certain cases) your family members.

• Accident insurance: in case of an accident, you will be covered 24/7 worldwide.

• Unemployment insurance: in case your contract ends.

• Retirement pension: as an EU staff member you contribute to the EU pension scheme.

In addition to the basic salary, staff members may receive various allowances depending on their personal circumstances. The final salary is calculated by adding the relevant allowances and by deducting social security contributions and other taxes.

Social security deductions:

• Pension (12.10%)

• Health insurance (1,70%)

• Accident cover (0,10%)

• Unemployment insurance (0,81%)

• Income tax

• Tax levied progressively at a rate of between 8% and 45% of the taxable portion of the salary

Depending on your personal situation, you may also be entitled to extras such as dependent child allowance, expatriation allowance, transport reimbursement or foreign residence allowance.

• Family allowances: household, dependent child, education allowances. Family allowances received from other sources must be declared and will be deducted from those paid by ENISA

• Expatriation allowance/residence allowance

• Daily subsistence allowance (time limited when taking up duty)

• Allowance for travel expenses when taking up the duty

• Moving cost reimbursement

• Installation allowance

• Yearly travel allowance to cover the cost to travel to the place of origin/place of recruitment

• Relocation service

Find more information in the EU staff regulations.

Publisher guidance links: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A52022XC1214%2802%29&qid=1679484002331 https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A01962R0031-20210101