Dual Degree Programme Officer

Trinity is Ireland’s leading university and is ranked 75th in the world (QS World University Rankings 2026). Founded in 1592, the University is steeped in history with a reputation for excellence in education, research, and innovation, which has been inspiring generations of thinkers for over 400 years. Thrive: Trinity College Dublin's Strategic Plan 2025 - 2030

The role holder is the first point of contact for staff, students and external partners on Dual Degree programmes and will be part of a small team of administrative staff who provide services to management, colleagues (internal and external) and students within the remit of the Undergraduate Common Architecture Office (UCAO). The UCAO works closely with the Associate Dean for the Undergraduate Common Architecture (ADUCA); the Director of

Dual Degree Programmes (DDP); a number of units across College; and partner institutions to ensure that the needs of the students and staff in Dual Degree programmes, Trinity Joint Honours and shared elements of the Common Architecture are met. The role reports to the Manager of the Undergraduate Common Architecture Office.

The Dual Degree Programme between Trinity College Dublin and Columbia University offers students an international undergraduate experience spanning two continents, in cosmopolitan cities, that allows students to enhance their global knowledge, language skills and communication abilities. The programme draws upon elements both traditional and innovative, combining the academic rigour of two world-renowned universities with an attention to the roles that social and cultural traditions play in a student’s intellectual formation.

This is a full-time role in Ireland. We require that you hold immigration permission that allows full-time employment in this role. For this position we will not be able to support new employment permit applications.

Post Status: Specific Purpose

The specific purpose of filling the Dual Degree Programme Officer vacancy on a temporary basis pending the return of the postholder from maternity leave. Employment is not offered on an indefinite duration basis as the original postholder is expected to return.

Hours of Post: 35 hours per week

Salary: Appointment will be made on the Administrative Officer 2 (€60,185 - €70,718 per annum) and in accordance with the Department of Finance guidelines.” https://www.tcd.ie/hr/employee-services/pay-scales/

How to Apply: In order to assist the selection process, applicants should submit a Curriculum Vitae and a Cover Letter (1x A4 page) that specifically address the following points in their application.

• Applicants should clearly address this experience and how they obtained their knowledge in their application.

• An understanding of the unique challenges that face students embarking on international educational experiences. The applicant should give examples of involvement in supporting international students and what the applicant learned from the process.

• Illustrate, through past example, their ability to work on their own initiative and resolve problems.

Closing Date: 12 noon (Irish Standard Time) 30th October 2026 Application will only be accepted by applying online through the Trinity Jobs Portal http://jobs.tcd.ie Applications must be made by the date and time specified. Please allow enough time to make your application. Any applications which are still in progress at the closing time on the specified closing date will be cancelled automatically by the system Late Applications will not be accepted.

Please see the Job Description below for this position.

Informal enquiries about this post should be made to [email protected]

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At Trinity, we are committed to equality, diversity, and inclusion. Trinity welcomes applications from all individuals, including those applicants with disabilities, those who may have had non-traditional career paths, those who have taken time out for reasons including family or caring responsibilities. We also welcome international applicants including those who have been displaced due to war.

Trinity College Dublin is Ireland’s premier University. We are an EU Sustainable Gender Equality Champion and we hold an Athena Swan Silver award, recognising our ongoing work to advance gender equality both within Trinity and in the Higher Education sector. Trinity is committed to supporting work-life balance and to creating a family-friendly working environment.

Job Description Comp ID: 039410 Job Title: Dual Degree Programme Officer School/Department: Undergraduate Common Architecture Office Job Category and Level: Professional, Administrative & Support; Administrative Officer 2 The Purpose of the Role This post is a full-time post to be filled as soon as possible. The specific purpose of filling the Dual Degree Programme Officer vacancy on a temporary basis pending the return of the postholder from maternity leave. The key remit of this role will be to act as the liaison between the Dual Degree Programme Director, academic advisors and relevant colleagues in Trinity contribution for the existing twelve Dual Degree programme disciplines and Schools delivered in partnership with Columbia University from recruitment to graduation. This role will also support activities related to the development and implementation of any new undergraduate Dual Degree programmes that receive approval from University Council. Applicants should be aware that international travel is required as part of this role as well as a reasonable degree of flexibility around hours worked.

Context The role holder is the first point of contact for staff, students and external partners on Dual Degree programmes and will be part of a small team of administrative staff who provide services to management, colleagues (internal and external) and students within the remit of the Undergraduate Common Architecture Office (UCAO). The UCAO works closely with the Associate Dean for the Undergraduate Common Architecture (ADUCA); the Director of Dual Degree Programmes (DDP); a number of units across College; and partner institutions to ensure that the needs of the students and staff in Dual Degree programmes, Trinity Joint Honours and shared elements of the Common Architecture are met. The role reports to the Manager of the Undergraduate Common Architecture Office.

The Dual Degree Programme between Trinity College Dublin and Columbia University offers students an international undergraduate experience spanning two continents, in cosmopolitan cities, that allows students to enhance their global knowledge, language skills and communication abilities. The programme draws upon elements both traditional and innovative, combining the academic rigour of two world-renowned universities with an attention to the roles that social and cultural traditions play in a student’s intellectual formation. Main Responsibilities This is a list of the tasks, duties and responsibilities for the role. Service • Co-ordinate administrative and operational matters relating to Dual Degree programmes and provide administrative, operational and strategic support to the Director of Dual Degree Programmes, Manager of the UCAO, colleagues in international institutions and the relevant committees; Recruitment and Marketing • In consultation with the UCAOM, DDPD, partner with colleagues in Schools, Science Course Office, Global Relations Office, Academic Registry and external institutions to co-ordinate recruitment activities for Dual Degree, including and not limited to Higher Options, Open Day, International and/or Virtual Open Days and Admitted Student days.

• Draft, collaborate and publish materials such as undergraduate prospectus entry for Dual Degree; marketing brochure / inserts; presentations for international audiences and welcome materials

• Collaborate with international marketing team regarding recruitment and attend recruitment events (US and Asia)

Admissions • Co-ordinate activities related to Dual Degree admissions, including shortlisting and interviews, as well as analysing and reporting on annual admissions activities and co- ordinating non-traditional entry via the Transfer process.

• Collaborate with Academic Registry regarding Dual Degree admissions process and the identification of EU and Non-EU applicants

• Co-ordinate the Admitted Students Day in Dublin and the Trinity contribution to Admitted Students events at partner institutions.

• Partner with colleagues at Columbia University to identify students who may be eligible for exemptions and agree processes for awarding any such exemptions

• Partner with colleagues with regards to the language proficiency of admitted students

• Prepare admissions materials in partnership with colleagues in Trinity and partner institutions

• Provide guidance to academic staff on use of Columbia student admissions database

• Liaise with guidance counsellors regarding Dual Degree entry requirements Student Support • Act as the first point of contact for prospective and current students as well as graduates • Provide, through ongoing consultation with the relevant Schools and partners, documented guidance and support to Dual Degree students on matters related to registration and modules selection • Develop and implement processes, timelines and outcomes required for student enrolment for this unique cohort • Partner with Academic Advisers at Trinity and in partner institutions to identify suitable modules for students • Ensuring that all students are meeting the requirements of the Dual Degree programme agreed between Trinity and Columbia and seek resolution for extraordinary cases that may arise with internal colleagues and partner institutions • In consultation with the UCAOM, DDPD, external institutions and relevant College offices, develop and deliver Orientation activities and welcome events for Dual Degree students entering their first year of the Dual Degree at Trinity; organising the contribution of Trinity colleagues to any orientation activities at partner institutions; • Partner with colleagues in Global Relations on matters related to accommodation; visa processes; and financial aid/scholarships

• Perform progression and award activities for Dual Degree students; advise partner institutions on the progression of students to support graduation and commencement activities • Co-ordinate supplementary Foundation Scholarship documentation for any Dual Degree students, in particular those that may be abroad when their award may be paid to them • Addressing and resolving general student queries; • Providing on request and as soon as possible up-to-date module enrolment/pathway choice data to Schools and update and maintain such data as appropriate; • Creating content for and updating information on relevant websites; • Liaising with the AR, CTU and relevant academic units on matters relating to registration and timetabling and to resolve any issues that may arise for students Programme Support & Development • Organise, support agenda development and record minutes for Academic Advisor; Steering and Oversight Committees for the Dual Degree programme with Columbia. Implement decisions made at these Committees. • Manage in-person and virtual events related to student outreach, programme summits and visiting academics from partner institutions • Monitoring budget and support the development of costings • Develop and manage systems and processes to track student choices • Support the development and revision of course proposals and operational frameworks for existing programmes and any future programmes • Support activities related to quality assurance of programmes in Ireland and internationally • Collaborate with colleagues to report on the activities of Dual Degree programmes • Identify opportunities for improvement across services and programmes, propose such changes and where agreed implement them • Deputise for colleagues as required and represent the manager or Dual Degree Programme Director at meetings and events.

• Any other duties that arise from time to time as directed by the manager or nominee Systems • Use and understand common systems (e.g. CMIS, SITS, FIS, CoreHR), Zoom and the suite of MS Office applications to complete day-to-day tasks. • Create and update databases and spreadsheets and run standard reports, ensuring compliance with Data Protection requirements.

Person Requirements The role-holder will require the following knowledge, skills and attributes for successful performance in the role.

Qualifications • Third level qualification at degree level (essential).

Knowledge & Experience • A minimum of 4 years relevant administration experience of working in a fast- paced, evolving and dynamic College office whilst effectively communicating with all relevant stakeholders (Essential) • Knowledge and experience of the student lifecycle from admission through to commencement, including the unique challenges of international students (Essential); • A good knowledge of College regulations, in particular, academic programmes and programme/student-related regulations, and an understanding of the organisational structure of College both as an individual and as a team leader (Essential); • Committee support experience including minute taking and organizing events and meetings (essential). • Be a proven problem-solver in previous roles in being able to address specific known problems as they arise and unknown issues as they present themselves (Essential) • Experience in data gathering; writing reports and monitoring budgets (Desirable); • Experience in the use of the College student information system SITS and timetabling system CMIS and a high level of experience in the use of MS Office applications (Desirable)

Experience • Prior work experience in a relevant role. • Experience in dealing with customer queries in person, by phone and by email. • Experience in working with standard office equipment.

Skills • Oral communication: convincing and confident when speaking to others; can explain complicated procedures well; comes across as welcoming and approachable in manner. • Written communication: produces documents and emails which are clear, concise and free of grammatical and punctuation errors; seeks information from other resources when uncertain; uses formatting effectively to highlight key information. • Organisational skills: keeps workspace functional; has information at fingertips; stores information in well organised files; can keep track of multiple projects simultaneously. • Interpersonal skills: ability to interface effectively with staff and students; fosters good working relationships; is known as someone who is helpful to others; knows when information is of a confidential nature and acts accordingly. • Conscientious and deadline oriented: is accurate in all work, can handle multiple tasks simultaneously and ensure tasks are completed on time. • Resourceful: can self-motivate and work under own initiative, knows where to find information/help and can problem solve. • Flexible: can operate flexibly within a busy work environment, can shift focus when required; lends a hand beyond normal work hours when a need arises. • Team worker: can operate effectively as part of a team - is cordial, co-operative and willing to help others; shares work and information; establishes rapport with everyone. • Analytical skills: can prioritise work effectively; can identify a problem and propose a solution. • Motivated: displays a ‘can-do’ attitude and is committed to the UCAO and College.

Personal attributes • Works effectively in a climate of changing priorities in a flexible manner. Capability of working effectively within a team and independently to achieve results. Demonstrates a positive and constructive approach when faced with challenging situations. • Understands the importance of quality service and pro-actively delivers this. Takes pride in providing excellent customer service providing a helpful and courteous approach to colleagues, students, academic staff and customers. Assesses and reviews work and identifies continuous improvement with a focus on quality delivery.

• An understanding of programme management in a multi-partner context. Collaborate with colleagues to solve problems and make decisions • High level of initiative. Able to handle multiple tasks with varying complexity levels • Committed to achieving results, putting in additional effort as required. • Excellent organisational and communication skills. • Ability to work with all levels of university staff and students. • International travel is required as part of this role. • Flexible approach to working hours as the demands of the post may require work outside normal office working hours from time to time. Trinity Competencies In Trinity there are 6 Core Competencies that are applicable to all roles across a range of professional, administrative and support jobs, unlike specialist or technical skills which may be job specific. They provide a common language for describing performance and the abilities/attributes displayed by individuals. They focus on ‘how’ tasks are achieved, not ‘what’ is achieved. Below is a summary definition of the 6 Core Competencies. Competency Summary Definition 1 Agile Leader Sees the big picture and harnesses opportunities to achieve the University’s goals. Creates clear direction for the future and how to get there. 2 Unlocks Potential Energised, capable and confident to take ownership and responsibility for their development and goals. Motivates, supports and develops people to perform to the best of their ability. 3 Service Ethos Finds ways to increase stakeholder and customer satisfaction. Builds relationships, is proactive and delivery focused in order to anticipate, meet & exceed expectations. 4 Builds Trusted Relationships Communicates in a clear and respectful manner building trust and commitment for mutually beneficial outcomes. 5 Decision-making Confidently makes timely decisions based on knowledge, evidence and sound judgement. 6 Achieves Results Delivers results by setting direction, planning, executing and evaluating impact.

Candidates that are shortlisted for interview should prepare to be asked questions at interview on all the above competencies as candidates will be assessed on 3 or more of the

Trinity competencies including technical competency for the role where relevant to the post.

Application Information In order to assist the selection process, applicants should submit a Curriculum Vitae and a Cover Letter (1x A4 page) that specifically address the following points in their application. ▪ Applicants should clearly address this experience and how they obtained their knowledge in their application. ▪ An understanding of the unique challenges that face students embarking on international educational experiences. The applicant should give examples of involvement in supporting international students and what the applicant learned from the process. ▪ Illustrate, through past example, their ability to work on their own initiative and resolve problems.

Further Information Informal enquiries about this post should be made to [email protected]